Privacy Statement

  1. Fromepet.co.uk does not capture and store any personal information about individuals who access this website, except where you voluntarily choose to give us your personal details via e-mail or by enquiring about or ordering any of our products or services.
  2. The personal information you do give is the information given at the time of ordering or registering and is used exclusively by Fromepet.co.uk or our other business, petshopin.co.uk for providing you current and future information and services
  3. If you do not wish to receive information and offers via email from Fromepet.co.uk or our other businesses send an email. You may also unsubscribe at any time by using the link on any emails from us.
  4. We do not pass any of your personal data to outside organizations and/or individuals. nobody other then the payment processing staff at fromepet.co.uk will have access to said information. we do not store card information once payment is completed. 
  5. Fromepet.co.uk may send cookies from this website to enhance your visit by remembering shopping visits etc - this does not include transaction details
  6. You have a right to know about the personal information Fromepet.co.uk holds about you. You also have a right to have your data corrected or deleted. Please address all your requests and/or queries about our data protection policy to:
Frome Pet & Aquatic Centre
 IRONGATES
KINGSTREET
FROME
SOMERSET
BA11 1BH
UNITED KINGDOM

Disclaimer

  1. You may not reproduce, copy, download, publish, distribute, record, transmit or transfer any of the data displayed on Fromepet.co.uk. You are entitled to use the information for your own personal private use, but not in connection with any business or commercial undertaking unless permission is given
  2. Fromepet.co.uk is provided to you free of charge on an "as is" basis. Whilst considerable efforts are made to ensure that the information is of the highest quality, no warranties or representations are made, nor are to be implied, as to the accuracy, merchantability or fitness for purpose of the information provided.
  3. Fromepet.co.uk are not agents for and can give no assurances with regard to the persons, companies and other organizations whose goods or services are displayed or referred to in Fromepet.co.uk, nor with regard to the availability, suitability or prices of such goods and services.
  4. Fromepet.co.uk will not be liable to you under any circumstances for any direct, indirect, consequential or special damages arising from your use of Fromepet.co.uk.
  5. All material contained in the Fromepet.co.uk site is copyright to their respective owners.
  6. This site is copyright protected. If you have any questions, please contact us.
  7. For information about the way Fromepet.co.uk obtains and uses your personal data, please refer to our privacy policy above.
'Your statutory rights are not affected'

Customer Services

  1. If you wish to call customer services to discuss your order you can contact us on 01373 462068 between Mon - sat 9.00 am - 4.00 PM uk time - calls at standard rate

Complaints

  1. In the unlikely event that you have a complaint relating to any of the products or services available from Fromepet.co.uk please contact us at the address or telephone number above and we will investigate it immediately.
  2. Your complaints are strictly confidential and we will contact you within 5 working days

'Your statutory rights are not affected'

we follow the OATA code

  1. You should expect to be served courteously.
  2.  The displays in this establishment should be clean and the
    livestock healthy.
  3.  A Member of staff should be able to provide accurate information and
    advice about the keeping of livestock, the correct use of the products
    and help you make an appropriate choice.
  4.  The staff will pay particular attention to your needs if informed that you
    are setting up your first aquarium or pond.
  5. They will not sell you all the fish you might eventually wish to keep at
    the same time as you purchase your aquarium or pond.
  6. They will advise when and how to introduce fish to ensure the well-being of those fish.

PLEASE ASK FOR AND FOLLOW THE ADVICE OF THE STAFF

 Complaints will be dealt with sympathetically, due regard being paid to
the Sale of Goods Act (which places obligations upon both the
customer and the retailer).
If a complaint cannot be satisfactorily resolved then O.A.T.A. provides a
conciliation service.


Further information about this service can be obtained by writing to:-
Ornamental Aquatic Trade Association Ltd.
Unit 5 Narrow Wine Street
Trowbridge
WiltshireBA148YY
Tel: 01225 777177 Fax: 01225 775523
info@oata.demon.co.uk   www.ornamentalfish.org


© Copyright: Frome Pet & Aquatic Centre
ba11 1bh